Refund

We want you to be completely satisfied with your purchase. If you are not satisfied with your product, we offer a straightforward refund policy. Please take note of the following guidelines:

1. Eligibility:

   • To be eligible for a refund, you must request it within 5 days of receiving the product.
   • The product must be unused, in its original condition, and in the original packaging.

2. Refund Process:

   • To initiate a refund, please contact our customer support team with your order details and reason for the refund.
   • Once your request is approved, we will provide you with instructions on how to return the product.
   • Return shipping costs will be the responsibility of the customer, unless the return is due to a manufacturing defect or shipping error on our part.

3. Refund Options:

   • Upon receiving the returned product, we will inspect it for eligibility.
   • If approved, you will have the option to receive a full refund to your original payment method or store credit for future purchases.
   • Refunds will be processed within 5 business days after receiving the returned product.

4. Non-Refundable Items:

   • Certain items may not be eligible for a refund, such as personalized or custom-made products.
   • Perishable goods, intimate or sanitary items, and downloadable software are also non-refundable.

5. Damaged or Defective Products:

   • If your product arrives damaged or defective, please contact us immediately.
   • We may request evidence, such as photos or videos, to assess the issue and determine the appropriate resolution, which may include a refund or replacement.