We want you to be completely satisfied with your purchase. If you are not satisfied with your product, we offer a straightforward refund policy. Please take note of the following guidelines:

  1. Eligibility:

    • To be eligible for a refund, you must request it within 5 days of receiving the product.
    • The product must be unused, in its original condition, and in the original packaging.
  2. Refund Process:

    • To initiate a refund, please contact our customer support team with your order details and reason for the refund.
    • Once your request is approved, we will provide you with instructions on how to return the product.
    • Return shipping costs will be the responsibility of the customer, unless the return is due to a manufacturing defect or shipping error on our part.
  3. Refund Options:

    • Upon receiving the returned product, we will inspect it for eligibility.
    • If approved, you will have the option to receive a full refund to your original payment method or store credit for future purchases.
    • Refunds will be processed within 5 business days after receiving the returned product.
  4. Non-Refundable Items:

    • Certain items may not be eligible for a refund, such as personalized or custom-made products.
    • Perishable goods, intimate or sanitary items, and downloadable software are also non-refundable.
  5. Damaged or Defective Products:

    • If your product arrives damaged or defective, please contact us immediately.
    • We may request evidence, such as photos or videos, to assess the issue and determine the appropriate resolution, which may include a refund or replacement.